Case Study

From visibility to profitability: Holcim Mexico’s logistics evolution

Challenges

Holcim Mexico operates in a complex environment, with large distances, diverse climates, and both urban and remote sites. Silo replenishment was managed manually or via outdated technologies, leading to frequent delivery delays, inefficiencies in transport planning, and lack of visibility over stock levels. An earlier radar-based system proved unsuitable: too complex, not scalable, and difficult to integrate operationally.

Results

By deploying SiloConnect across the country, Holcim Mexico fully automated its replenishment workflows. Now each silo sends alerts when it needs to be refilled, customers confirm orders via WhatsApp, and deliveries are scheduled automatically. Transport is better utilized, delivery timing has improved, and manual checks are no longer needed. The solution has delivered measurable savings, improved team efficiency, and strengthened client satisfaction — particularly in remote and high-volume areas.

Key figures

-51%

reduction in waiting time on site

-11%

in transport cost per ton

About Holcim Mexico

Holcim Mexico is a benchmark in the country’s construction industry, with over 90 years of presence and innovation. The company provides integrated solutions including cement, aggregates, concrete, and advanced products such as waterproofing and repair materials. With 7 cement plants, 39 distribution centers, more than 70 concrete plants, 4 aggregate sites, and over 1,250 retail outlets, Holcim ensures nationwide coverage.

It actively contributes to emblematic national projects like the Maya Train, the Dos Bocas refinery, and the Felipe Ángeles International Airport. Beyond infrastructure, Holcim Mexico is deeply committed to education and social impact through programs like the Escuela Mexicana de la Construcción, which has trained more than 20,000 workers. Its sustainability focus and local presence make it a strategic industrial player for Mexico’s future.

“SiloConnect has become an essential tool in our daily logistics. Thanks to the system, we now have full visibility of silo inventory levels and receive automated alerts to plan deliveries in advance. The WhatsApp notifications are incredibly efficient — our clients confirm orders instantly, and the process flows seamlessly. It’s a complete shift in how we operate.”

“From day one, we set clear goals to enhance our logistics and SiloConnect has delivered beyond expectations. By keeping a close eye on every stage, we saw quantifiable improvements in efficiency, cost savings, and process optimisation. This solution has redefined how we handle our operations, enabling us to drive impactful results both in Mexico and across Latin America.”

Smart automation at the core of daily operations

Replenishment is now fully automated. Once a silo hits the alert threshold, the system sends a notification. Clients confirm delivery with a single click via WhatsApp. Orders are processed automatically, eliminating delays and human error. The logistics teams now operate with greater predictability and agility — across all regions, including remote or previously hard-to-manage sites. This has transformed the daily work rhythm, improved planning reliability, and reduced pressure on dispatch and delivery staff.

Scaling efficiently through progressive rollout

The deployment in Mexico followed a controlled, step-by-step approach. Starting with high-volume sites, Holcim Mexico tested the system under real operational conditions and refined its use case before scaling up. This progressive rollout allowed for smoother team adoption and close monitoring of each phase. By gradually integrating automation, teams could adjust workflows and learn by iteration. This approach helped reduce risk and allowed the company to validate impact before broader rollout — a key to success in such a large, distributed network.

A transformation built with the field in mind

What made the difference was not just the technology itself, but how it was implemented. The project was built hand-in-hand with field teams to ensure the tools met the realities of everyday operations. From coordinating with clients to managing delivery constraints, the shift required rethinking how replenishment, communication, and service were handled. The outcome is a model that is not only scalable and measurable, but also aligned with Holcim’s vision for more agile, digital, and customer-focused logistics — in Mexico and beyond.